Privacy Statement
The privacy and security of customer information is important to us. This statement explains who we are, the types of information we hold, how we use it, who we share it with and how long we keep it for. It also informs you of certain rights regarding personal information under current data protection law and is based on guidance from the Information Commissioner’s Office. You can find out more about the ICO here: https://ico.org.uk/.
Data Controller
SociaWorks CIC Ltd is registered as Data Controller with the Information Commissioner’s Office in respect of the products and services we provide. Customers can contact us for general data protection queries by email on:
What information do we collect?
To enable us to provide the right product or service we will collect personal information which may include employee name, telephone number, email address, postal address, occupation and customer payment details (including bank account number and sort code). We shall only collect this information where it is necessary for us to do so to provide our products and/or services.
How do we use personal information?
We will use personal information to
- Process and carry out work customers have instructed us to carry out
- Assess and provide the products or services requested
- Communicate with customers
- Develop new products and services
We may also take the opportunity to
- Contact customers about products that are closely related to those already subscribed to
- Provide additional assistance or tips about these products or services
From time to time we will need to contact customers for a variety of reasons relating to SociaWorks products or service.
Securing personal information
We follow strict security procedures in the storage and disclosure of customer personal information in line with industry practices, including storage in electronic and paper formats.
Any new information customers provide us may be used to update an existing record we hold.
When do we share your information?
We may be required to provide customer Personal Data to a third party who is classed as Data Processor. This is an entity who is required to process some or all of customer Personal Data in order for us to be able to provide our product and/or service.
While the information customers provide may be disclosed to these companies, it will only be used for the provision and administration of the service provided and will not be used for any other purpose.
If we provide information to a third party we will require it and any of its agents and/or suppliers to take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Statement and the GDPR.
We may of course be obliged by law to pass on customer information to the police or other law enforcement body.
We may also share customer information with anyone authorised to deal with us on its behalf.
How long do we keep information for?
We will not keep customer personal information longer than is necessary for the purpose for which it was provided unless we are required by law or have other legitimate reasons to keep it for longer (for example if necessary for any legal proceedings).
We will normally keep information for no more than 6 years after termination or cancellation of a product, contract or service we provide.
Customer Rights
Under data protection law customers have the right to change or withdraw consent and to request details of any personal data that we hold.
Where we have no legitimate reason to continue to hold information, customers have the right to be forgotten.
Further details of your rights can be obtained by visiting the ICO website at https://ico.org.uk/.